Privacy & Personal Information
Privacy Policy
OvenFresh operates this website and receives direct telephone and email enquiries about freshly baked bread, pastries, bakery products, custom requests and visits to our shop. This Privacy Policy explains the types of information we may receive when you browse our website or contact our team, how that information may be used and retained, and the choices available to you regarding your personal information. We aim to handle enquiries responsibly, use information for relevant business purposes and explain our practices in a clear and accessible way.
| Information | Why it is used | Typical retention |
|---|---|---|
| Name and contact details | Respond to enquiries, provide information about bakery products, discuss orders and coordinate collection or visit arrangements | Up to 12 months, unless a longer period is necessary for business purposes or required by law |
| Order preferences and details shared by email | Understand requested baked goods, product varieties, quantities, ingredient preferences, dietary questions, collection dates and other order requirements | Up to 12 months, or as reasonably necessary to complete, manage and document an order |
| Browser storage preference | Remember that the website storage notice was dismissed so the same notice does not need to be displayed again while the saved preference remains available | Until the visitor clears browser storage or removes the saved preference through available browser settings |
How information is received
This website does not contain a contact form. Information is received when you voluntarily choose to call or email OvenFresh. Depending on the nature of your enquiry, the details you provide may include your name, contact information, preferred bread or pastry varieties, requested quantities, product questions, collection preferences and the date you need an order. You may also share ingredient-related questions or dietary preferences when asking about our bakery selection. Please provide only the information reasonably necessary for us to understand your request and respond appropriately.
We use information supplied directly by you to answer questions, explain product availability, discuss bakery selections, clarify order requirements, provide pricing information and coordinate relevant arrangements. We may refer to the details you provide when following up on an enquiry or helping to organize an order. Communications are intended to remain relevant to the purpose for which you contacted us. We do not ask you to send unrelated sensitive personal information through ordinary email, and you should avoid including details that are not needed to address your request.
Service providers
Telephone and email service providers may process communications as necessary to deliver their services. These providers may handle certain information under their own privacy policies, security measures and operational practices. OvenFresh does not control the independent privacy practices of external communication providers, so we encourage you to review their policies if you need additional information about how your communications or associated data are handled. Information may also remain within the systems used to deliver or store your messages, subject to the relevant provider's practices.
This website does not intentionally load advertising or analytics packages as part of the operation described in this policy. The site may use local browser storage to remember a visitor's choice to dismiss the storage notice. This preference is used for that limited website function and is not intended to create advertising profiles, track visitors across unrelated websites or identify individuals for marketing purposes. If website functionality changes and additional technologies are introduced, this policy should be reviewed and updated to describe the relevant practices.
Website operator
The website operator and privacy contact is OvenFresh, 684 King St, Charleston, SC 29403. Questions or requests concerning personal information provided through a direct enquiry may be sent to [email protected]. Please describe your request clearly and provide enough context for us to identify the relevant communication. For your protection, do not include unnecessary personal information, payment card details or confidential documents in your initial message. We may request additional information when reasonably necessary to understand or verify a request.
Your choices
You may contact us to ask about personal information associated with a direct enquiry, request correction of inaccurate details or ask for deletion where appropriate. We will consider requests and respond in accordance with applicable law. Depending on the nature of the request, we may need to verify your identity or obtain clarification before taking action. Certain information may need to be retained for legitimate business purposes, to complete or document orders, resolve disputes, maintain relevant records or comply with legal obligations. Where retention is necessary, we will handle the information in accordance with applicable requirements.
You can also clear the relevant browser storage through your browser settings. Removing stored data may delete the saved preference for the website notice and cause that notice to appear again during a later visit. The steps for reviewing, blocking or clearing browser storage vary depending on your browser and device. Managing this preference affects the browser's stored setting and does not itself submit an order, contact our bakery team or delete information contained in separate email communications.
Messages sent by email may remain in your own mailbox or in the systems of your email provider after OvenFresh has responded. We may also retain relevant correspondence for the period reasonably necessary to address the enquiry, manage an order or meet applicable obligations. You should avoid sending payment card details, account passwords or other highly sensitive information through ordinary email. If you have questions about a privacy request or how your information is handled, please contact us using the email address provided in this policy. We will review your concerns and explain any reasonable next steps available.