Terms of Use

1. Website information

Our website provides general information about available breads, pastries, cookies, cakes, baked assortments, ingredients, ordering arrangements, and other bakery offerings. Product descriptions, photographs, example presentations, prices, and availability are provided for guidance and may change as ingredients, seasonal selections, production schedules, and bakery offerings change. Photographs are intended to illustrate the general character of our products and may not represent the exact item available on a particular day. Please contact us before placing an order to confirm current selections, portion sizes, ingredients, pricing, collection arrangements, preparation times, and any special requirements. Information shown online does not guarantee that a particular product, flavor, quantity, or design is available for immediate purchase.

2. Orders and availability

1. A general enquiry by phone or email does not, by itself, create a confirmed order or guarantee that a requested collection date or time is reserved. An order is considered confirmed only after the product details, availability, price, collection arrangements, and acceptance terms have been communicated directly and agreed upon.
2. Before an order is finalized, the requested bread, pastry, cake, assortment, flavor, size, quantity, ingredients, presentation, price, collection details, and expected completion date should be reviewed and agreed upon. Changes to the product selection, quantities, or preparation requirements may affect the final price, availability, or production schedule.
3. Special orders, celebration cakes, large bakery assortments, and catering quantities may require advance notice. Requests made close to a collection date depend on production capacity, ingredient availability, preparation requirements, design complexity, and the time needed to complete the order. We recommend enquiring early for larger quantities or products that require special preparation.
4. Product availability can vary, and certain breads, pastries, flavors, seasonal treats, or ingredients may be temporarily unavailable. Daily selections may depend on the baking schedule and the ingredients available for preparation. If a requested option cannot be supplied, we will discuss suitable alternatives where possible, subject to your approval and any applicable changes to the order price.
5. Customers should provide accurate contact information and review order details carefully. Please communicate requested changes, ingredient concerns, and relevant dietary restrictions as early as possible, since changes made after preparation begins may not be feasible. Customers should also make sure that any collection instructions and contact details are correct before the order is confirmed.
6. Collection times and other agreed arrangements should be followed to help ensure that orders are ready and handled appropriately. Delays or late collection may affect the convenience of your arrangements, particularly for products intended for a specific meal, event, or celebration. Please contact us promptly if you anticipate a delay so we can explain whether any alternative arrangement is possible.

3. Product appearance and ingredients

Reference photographs, product descriptions, and examples help communicate the intended style, appearance, or composition of bakery products. Because breads, pastries, cakes, and other baked goods are prepared in batches or finished by hand, the final appearance may differ slightly in color, shape, texture, size, decoration, crust, crumb, or finishing details. Natural ingredient variations, seasonal availability, and the practical requirements of each recipe can also affect the finished product. We aim to provide items consistent with the confirmed order, but an exact match to every reference image or a perfectly identical appearance between individual products cannot be guaranteed. Customers should tell us about relevant allergies, dietary restrictions, ingredient sensitivities, or other food-related concerns before confirming an order. We can discuss available ingredient information and possible alternatives where practical, but recipes and preparation methods may involve shared equipment or work areas. We therefore cannot guarantee that products or preparation areas are completely free from traces of allergens. Customers with serious allergies should contact us before ordering to discuss the information available and assess whether a product is suitable for their needs.

4. Website availability and acceptable use

We may revise website content, update product information, correct errors, or temporarily suspend access for maintenance, technical changes, or other operational reasons without prior notice. We do not guarantee uninterrupted access or that every description, image, price, ingredient detail, or other item of information will always be complete, accurate, or current. You agree not to use this website for unlawful purposes, to interfere with its operation, to attempt unauthorized access, to introduce malicious code, or to engage in automated activity that places an unreasonable burden on the website or its services. You must not misuse contact forms or communication details to send fraudulent, abusive, misleading, or unlawful material. Website content, including text, photographs, graphics, and other materials, may not be copied, republished, distributed, or used commercially without appropriate permission, except where applicable law allows such use. Nothing in this section restricts rights that cannot legally be limited.

5. Pricing and payments

Prices may depend on the type of baked goods, quantity, size, ingredients, specialty fillings, decoration, packaging, order complexity, and preparation time required. Any estimate is subject to confirmation of the requested specifications, ingredient availability, and collection arrangements. The price and payment terms communicated when an order is accepted will apply to that order, unless a change is agreed upon by both parties. Additional requests, quantity changes, substitutions, or revisions after confirmation may require a revised quote. Where a deposit or advance payment is required, the amount and applicable conditions will be discussed before the order is finalized. Please clarify any questions about the total cost, payment expectations, and cancellation arrangements before proceeding with a special order. This website does not itself process online payments or confirm prepaid bookings.

6. Customer responsibilities

Customers are responsible for providing accurate order details, reviewing confirmed specifications, sharing relevant dietary information, and following any handling or storage guidance provided with their products. Breads, pastries, cakes, and other baked goods may require appropriate storage and timely consumption to maintain their expected quality and freshness. Products containing cream, custard, dairy, or other perishable ingredients may require refrigeration in accordance with the instructions provided. Once an order has been collected, customers should take reasonable care to protect it from heat, moisture, movement, contamination, and other conditions that may affect its appearance, texture, or quality. Customers are also responsible for checking their order at collection where reasonably possible and contacting us promptly if anything appears inconsistent with the confirmed details.

7. Limitation of responsibility

To the extent permitted by applicable law, OvenFresh is not responsible for losses arising from inaccurate information supplied by a customer, failure to follow product handling or storage instructions, unauthorized changes to an order, or circumstances beyond our reasonable control. We do not guarantee that website access will always be uninterrupted or that every item of online information will remain available without error. Nothing in these terms excludes or limits any responsibility, consumer right, or remedy that cannot lawfully be excluded or limited. If you have a concern about an order, product quality, billing, or website information, please contact us promptly so that the details can be reviewed and an appropriate response considered.

8. Changes to these terms

We may update these terms when our website, product range, ordering process, or business practices change, or when updates are needed to reflect applicable legal or operational requirements. The revised version will be published on this page with the updated content. The terms applicable to a particular order may also depend on the arrangements communicated and agreed when that order was confirmed. Your continued use of the website after revised terms are published indicates acceptance of those terms to the extent permitted by applicable law. We recommend reviewing this page whenever you return to use the website, make a new enquiry, or arrange a new order.